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About Trampoline Parts and Supply Hours of Operation Monday - Friday: 8 a.m. - 5 p.m. PST Saturday - Sunday: Seasonal 8 a.m. - 5 p.m. PST Closed: Major Holidays Order Information If you need to track an order or have other questions regarding an order that has already been placed, please send an email to customerservice@trampolinepartsandsupply.com. Please include your 9 digit order number and your name. Our items ship from various warehouses so sometimes it takes extra time to get a tracking number - please email us and we will get back to you as quickly as we can. Most items are in stock and you will be notified if your order is backordered. Most orders take 5-7 business days to be delivered. Product Questions For product questions, please email sales@trampolinepartsandsupply.com. Please include all relevant measurements and your trampoline brand. It is also helpful to include a picture with your email message. Measuring the size of your trampoline Click here for trampoline measuring instructions Returns If you need to return an item, please email us at customerservice@trampolinepartsandsupply.com to request an RMA number. You must have an RMA number to return an item. Do not send returns to our Box address. You will receive further instructions via email. When emailing us, please include your 9 digit order number and your name. For more information on our return policy, click here. Mailing address Do not ship returns to this address. The return address will be emailed to you once you request an RMA from customerservice@trampolinepartsandsupply.com Trampoline Parts & Supply 51 W Center St BOX 181 Orem, UT 84057 *This is not a retail location. Do not send returns to this address. Contact customerservice@trampolinepartsandsupply.com for any returns Phone Number Phone: (801) 615-9372 Toll Free: 1-888-735-5977 Fax: (801) 607-6477